QUALITY CHARTER
What are
the rules?
This Charter describes the services you can expect to receive and sets out the standard of our collaboration.
What are
INTRO
Charter
All parties have to align with our quality charter:
1. the Professional members (the “Professionals”),
2. the CONENCY Network,
3. the Customers of the Professionals who reference the Professionals through the Conency Platform (the “Customers”).
The Customers are as well the people that are searching for a Professional. It lists the commitments of the Professional members as well as those of Conency. This charter also expresses the expectations that the Conency Network has of its users and Customers.
1. the Professional members (the “Professionals”),
2. the CONENCY Network,
3. the Customers of the Professionals who reference the Professionals through the Conency Platform (the “Customers”).
The Customers are as well the people that are searching for a Professional. It lists the commitments of the Professional members as well as those of Conency. This charter also expresses the expectations that the Conency Network has of its users and Customers.
COMMITMENTS
Professionnal's commitments
The professional must simply be “professional”, i.e. technically competent, clear and fair in his commercial proposal and delivered service.
here below are the 9 most important points:
Quickly respond to every request from the Conency facilitators.
Respond to each customer request: either to follow up or to decline.
Systematically inform the customer in case of delay in the realization of his services.
Inform Conency of any request that the Professional cannot satisfy.
Not to criticize the work of another consultant or professional, whether a member of the Conency Network or not, especially when working for a Customer.
In the event of a dispute with a Customer, to accept Conency's intervention as a trusted third party who will assist both parties in resolving the dispute and establishing a compromise.
To immediately inform Conency if the professional does not recognize the author of a recommendation posted on the Conency website.
Not to write false reviews or have false reviews written by people around him on the Conency platform.
To respect the entirety of the general conditions of use of the conency.com platform.
Conency's
commitments
● To conduct a robust selection process for the registration of professionals.
● Entry into the selection process is based on a genuine recommendation sent to Conency by a Customer or another Professional.
● One or two meetings are organized with the Professional in order to validate his or her profile and motivation: Conency is particularly attentive to bringing together competent professionals who love their work and care about the relationship they have with their customers.
● A contact with the last 3 Customers of the Professional (communicated by the Professional), is made by email or telephone to verify his professionalism and the satisfaction of his customers.
● The Professional commits to respect this Quality Charter when joining the Conency network; to systematically encourage all customers to testify on the quality of the service provided.
● To allow and encourage the Professionals to exercise their right of reply when the comments left by the customers question their professionalism or the quality of their services.
● Monitor and moderate the assessments made by customers on the Professionals. However, after verification of the authenticity of the customer, any critical opinion is published.
● In the event of a dispute between a Customer and a Professional, Conency tries, as far as possible, to provide mediation support between the parties involved in order to help resolve the dispute. However, this action of assistance and influence is only possible if the Professional is still a Conency member and if the Customer has not initiated parallel actions (litigation, recourse to a lawyer, etc.).
● To animate the network of Conency professionals.
● Not to rent or sell to third parties for marketing purposes the personal and professional information registered via the Conency Platform.
Expectations towards customers:
● To respect the professional in his or her profession.
● To remain efficient, each Customer is asked not to contact more than 3 Professionals in the same area of competency.
● Notify the Professional contacted, as soon as possible, if the offer is not retained.
● Take the time to evaluate the work or the service provided by the Professional. Obviously, suggestions for improvement and criticism are possible when they could not be formulated already face to face;
● Be aware that the Professional is sensitive to the expression of this feedback. In this respect, each customer undertakes to formulate his assessments with objectivity, delicacy and moderation. In particular, he/she shall refrain from using abusive language or language based on ethnic or religious considerations, and more generally, shall refrain from any excessive language.
● To remain efficient, each Customer is asked not to contact more than 3 Professionals in the same area of competency.
● Notify the Professional contacted, as soon as possible, if the offer is not retained.
● Take the time to evaluate the work or the service provided by the Professional. Obviously, suggestions for improvement and criticism are possible when they could not be formulated already face to face;
● Be aware that the Professional is sensitive to the expression of this feedback. In this respect, each customer undertakes to formulate his assessments with objectivity, delicacy and moderation. In particular, he/she shall refrain from using abusive language or language based on ethnic or religious considerations, and more generally, shall refrain from any excessive language.
OPERATION OF THE CHARTER
Legal forces & adhesion
This Charter has been drafted by CONENCY. The Professionals and Customers using the Conency Platform have agreed to adhere. All users are deemed to have accepted the principle by the simple fact of using the Conency platform.
Legal nature
No stipulation of the Charter can be interpreted as constituting between the Professionals, the Customers or Conency as a legal entity of any nature whatsoever, nor implying any solidarity between them.
Consequently, the present Charter can in no way be interpreted or considered as constituting a company act, affectio societatis is formally excluded.
Charter commitment
None of the members of the present Charter has the power to commit on behalf of the other members nor to create obligations for the other members.
Modification of the charter
The present Charter is by nature evolving. Conency remains free to proceed with any modification of the said Charter as long as it informs the Members by any means.